Dynamics 365 Copilot supporting your Customer Engagement efforts
AI-powered assistance across business functions from marketing and sales to customer service.
Microsoft Dynamics 365 Copilot is a groundbreaking AI-powered tool that revolutionizes the agent experience within Dynamics 365 Customer Engagement. Experience it with your own eyes and ears when we will go through its capabilities and benefits throughout this broadcast series of 4 sessions:
Session 1: Realtime Assistance
January 10 | 11.00-11.30
Dynamics 365 Copilot provides AI-powered assistance to help service agents resolve issues faster, handle service cases more efficiently, and automate time consuming tasks. This enables agents to focus on delivering high quality service to their customers.
Session 2: Connected Customer Experiences
January 17 | 11.00-11.30
Dynamics 365 Copilot assists your Customer Engagement staff throughout the whole customer journey from campaign response and sales dialogue to customer onboarding and service - in Dynamics 365 Marketing, Sales and 365 Customer Insights to customer interactions in Outlook and Microsoft Teams.
Session 3: Impact on Efficiency
January 24 | 11.00-11.30
Microsoft’s own Customer Service and Support team has experienced the impact of Dynamics 365 Copilot. Service agents resolve support cases more quickly, boosting efficiency and productivity. Copilot analyzes customer feedback, identifies trends, and helps address issues proactively, leading to higher customer satisfaction and increased revenue.
Session 4: Marketing Efficiency
January 31 | 11.00-11.30
In Dynamics 365 Marketing, Copilot reduces time spent on marketing tasks, improves efficiency, and delivers high quality content that connects marketing teams with their customers.
In a nutshell, Dynamics 365 Copilot empowers teams to transform customer experiences, enhance productivity, and drive business success in the age of AI.
